Shipping policy
We proudly ship to the United States.
1.1 Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received. During peak periods or holidays, processing times may be slightly extended. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
1.2 Delivery Area
Velòra currently ships to customers within the United States. Shipping availability may vary depending on the destination and carrier limitations. We reserve the right to decline or cancel orders to locations that cannot be serviced.
1.3 Estimated Delivery Times
Estimated delivery after dispatch: 7–14 business days. Delivery estimates are not guarantees. Transit times may vary based on carrier volume, geographic location, and circumstances outside of our control.
1.4 Shipment Tracking
Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for the carrier's tracking system to display shipment activity.
1.5 Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If an incorrect address is provided, additional shipping charges or delivery delays may apply. Once an order has entered the fulfillment process, address changes may not be possible.
If you identify an error immediately after placing your order, contact us at veloravibesglow@gmail.com as soon as possible. We will attempt to correct it before processing begins, but cannot guarantee changes once an order has entered the fulfillment system.
1.6 Lost or Undelivered Packages
If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier first and then reach out to us. We will do our best to assist you in resolving the issue.
1.7 Carrier Delays
While we make every effort to ensure timely delivery, Velòra is not responsible for delays caused by the carrier, inclement weather, natural disasters, high-demand periods, or any other circumstances outside our direct control. During peak periods such as holidays and promotional events, processing and delivery may exceed standard estimates.
1.8 Refused or Undeliverable Packages
If a shipment is returned due to an incorrect address, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent. Please contact us for assistance if your package is returned.
We are committed to providing the best possible delivery experience. If you have any questions regarding your shipment, please contact our support team and we will be happy to assist you. For assistance, contact us at veloravibesglow@gmail.com.