Most customers notice visible improvements within 2–4 weeks of consistent daily use. For best results, we recommend using your Velòra tools as part of your morning or evening ritual every day.

Yes. All Vaelis tools are made from natural, non-toxic materials and are designed to be gentle on all skin types, including sensitive skin. Our LED Mask and Sublime use clinically-safe technology approved for home use.

Yes, we offer complimentary standard shipping on all orders within the United States.

We offer a 30-day money back guarantee on all products. If you're not satisfied with your purchase for any reason, contact our support team within 30 days of delivery and we'll make it right — no questions asked.

After each use, gently clean your beauty tools with a soft, clean cloth. Avoid submerging electronic devices in water and follow any product-specific care instructions provided. Store all products in a cool, dry place away from direct sunlight to help maintain their quality and performance.

Most customers notice visible improvements within 3 – 4 weeks of consistent daily use.

Complimentary shipping within the US takes 7–14 business days. Orders are processed within 1–2 business days after purchase.

Currently we ship within the United States. International shipping is coming soon.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website or visit our Track My Order page to follow your package in real time.

Orders can be cancelled or modified within 12 hours of placement. After that, your order enters our fulfillment process and changes may not be possible. Please contact us immediately at veloravibesglow@gmail.com if you need to make changes.

Contact our support team as soon as possible. If your order hasn't shipped yet, we'll update the address at no extra charge. If it's already on its way, we'll do our best to redirect it.

If you're not completely satisfied within the first 30 days, we'll give you a full refund — no questions asked. Simply reach out to our team and we'll process your refund promptly.

We're so sorry to hear that. Please take a photo of the damaged item and packaging and send it to veloravibesglow@gmail.com within 48 hours of receiving your order. We'll send you a replacement at no cost right away.

Once we receive your return, refunds are processed within 5–7 business days. Depending on your bank, the amount may take an additional 3–7 business days to appear in your account.

The Vaelis Éclat uses clinically-proven light therapy to target specific skin concerns. Red light stimulates collagen production, blue light targets acne-causing bacteria, and other wavelengths help with pigmentation and overall radiance. Just 10 minutes a day.

The Sublime is our neck and face lifting device. It uses gentle microcurrent technology to tone, firm, and sculpt your facial and neck muscles, giving you a lifted, defined look without any clinic visits. Safe, painless, and just 5 minutes a day.

The VAELIS GLACÈ is a cooling, cryotherapy-inspired facial tool designed to refresh the skin and elevate your skincare routine. Simply chill before use, then gently glide it across the face, jawline, and neck for a soothing cooling massage that helps reduce the appearance of puffiness and leaves skin looking refreshed and revitalized.

Yes. VAELIS GLACÈ Ice Globes are designed for repeated use. Simply clean them after each use and store them safely until your next skincare ritual. Their reusable design makes them an easy addition to your daily or weekly routine.

The VAELIS Ritual Bundle includes all four bestselling beauty tools: VAELIS ÉCLAT, VAELIS SUBLIME, VAELIS GLACÈ, and VAELIS PURUS. Everything you need for a complete at-home beauty ritual, all together at an exclusive bundle price.

Absolutely. A complete VAELIS ritual begins with VAELIS ÉCLAT to elevate your skincare routine with LED phototherapy. Follow with chilled VAELIS GLACÈ to refresh and revitalize the skin, then use VAELIS SUBLIME to complete your sculpting routine. Finish with VAELIS PURUS for a deep-cleansing step that leaves your skin feeling fresh, smooth, and renewed.