Most customers notice visible improvements within 2–4 weeks of consistent daily use. For best results, we recommend using your Velòra tools as part of your morning or evening ritual every day.

Yes. All Vaelis tools are made from natural, non-toxic materials and are designed to be gentle on all skin types, including sensitive skin. Our LED Mask and Sublime use clinically-safe technology approved for home use.

Yes — we offer complimentary standard shipping on all orders within the United States. Express shipping options are available at checkout.

We offer a 30-day money back guarantee on all products. If you're not satisfied with your purchase for any reason, contact our support team within 30 days of delivery and we'll make it right — no questions asked.

After each use, gently wipe your tools with a soft, damp cloth. Avoid submerging electronic devices in water. For stone tools like the Élan Set, you can rinse with lukewarm water and pat dry. Store in a cool, dry place away from direct sunlight.

Most customers notice visible improvements within 2–4 weeks of consistent daily use.

Complimentary shipping within the US takes 7–14 business days. Express shipping takes 2–3 business days. Orders are processed within 1–2 business days after purchase.

Currently we ship within the United States. International shipping is coming soon.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website or visit our Track My Order page to follow your package in real time.

Orders can be cancelled or modified within 12 hours of placement. After that, your order enters our fulfillment process and changes may not be possible. Please contact us immediately at veloravibesglow@gmail.com if you need to make changes.

Contact our support team as soon as possible. If your order hasn't shipped yet, we'll update the address at no extra charge. If it's already on its way, we'll do our best to redirect it.

If you're not completely satisfied within the first 30 days, we'll give you a full refund — no questions asked. Simply reach out to our team and we'll process your refund promptly.

We're so sorry to hear that. Please take a photo of the damaged item and packaging and send it to veloravibesglow@gmail.com within 48 hours of receiving your order. We'll send you a replacement at no cost right away.

Once we receive your return, refunds are processed within 5–7 business days. Depending on your bank, the amount may take an additional 3–7 business days to appear in your account.

The Vaelis Éclat uses clinically-proven light therapy to target specific skin concerns. Red light stimulates collagen production, blue light targets acne-causing bacteria, and other wavelengths help with pigmentation and overall radiance. Just 10 minutes a day.

The Sublime is our premium neck and face lifting device. It uses gentle microcurrent technology to tone, firm, and sculpt your facial and neck muscles — giving you a lifted, defined look without any clinic visits. Safe, painless, and just 5 minutes a day.

The Vaelis Élan Set includes our premium Gua Sha stone and Jade Roller, both crafted from jade quartz. They work together to depuff, sculpt, and boost circulation for a naturally lifted look.

Our Vaelis Regard Patches are designed for single use to ensure maximum efficacy and hygiene. Each pair delivers a concentrated dose of hydration and brightening ingredients for an instant depuffing effect.

The Vaelis Ritual Bundle includes all four bestselling tools: the Vaelis Éclat, the Sublime, the Vaelis Élan Set, and the Vaelis Regard Patches — everything you need for a complete at-home beauty ritual, at a significant discount.

Absolutely. A great Vaelis ritual starts with the Élan Set to boost circulation, followed by the Sublime to tone and firm, then the Éclat to treat and stimulate collagen. Finish with the Regard Patches for a complete glow-up.